Which payment methods are accepted?
We accept all major credit cards (Visa, MasterCard, Amex, and Discover) for order payment. All payments must be made online, we are unable to accept payment over the phone at this time.
Is my data secure?
We care about your privacy and security too. We keep payment information safe by encrypting it as soon as it’s received. Our card card-processing systems adhere to the PCI Data Security Standard (PCI-DSS).
How can I track the status of my order?
To track your order please visit the link here and input your order number and email address used at the time of purchase for an update.
Can I cancel my order?
Cancellation of decorated items are allowed up until the order reaches the production floor. There will be a 25% restocking fee for all order cancellations. Once an order has reached production, cancellations are not allowed as the product has already been decorated.
Can I change my order?
To determine if your order is eligible for an adjustment please contact a member of Customer Experience immediately with your order number ready.
What is the refund and return policy?
All items are made to order. For that reason items that have been decorated with a logo, name or number are not eligible for a return or exchange unless the item is part of our Hassle-Free Guarantee program, or it is determined that your order is not 100% free from defects in materials and decoration.
Hassle-Free Guarantee items allow consumers to return select items for any reason for replacement of an equal or lessen value item, no questions asked.
Returns on Hassle-Free Guarantee items must be activated within 7 days of arrival at the shipping address associated with the order on record.
Maximum of 5 items per shipping address, per year.
Standard Item Returns:
Non-decorated items in new condition can be returned for an exchange or refund within 30 days of receipt.
To confirm if your order is eligible for a return or exchange, please contact our Customer Experience Team with your order number handy.