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Frequently Asked Questions

Which payment methods are accepted?

We accept all major credit cards (Visa, MasterCard, Amex, and Discover) for order payment. All payments must be made online, we are unable to accept payment over the phone at this time.

Is my data secure?

We care about your privacy and security too. We keep payment information safe by encrypting it as soon as it’s received. Our card card-processing systems adhere to the PCI Data Security Standard (PCI-DSS).

Shipping And Delivery

What shipping service do you use?

Our Standard shipping combines the efficiency of FedEx with the convenience of USPS. FedEx picks up your package from us and delivers it to your local post office for final delivery to your mailbox or door by USPS.

Ground and Express shipping are delivered via FedEx.

How Much Is Shipping?

We offer three methods of shipping – Standard, Ground, and Express.

Standard Shipping is $9.95 and has an estimated delivery of 5-10 business days after leaving our warehouse.

Ground Shipping is $14.95 and has an estimated delivery of 3-5 business days after leaving our warehouse.

Express Shipping is $17.95 and has an estimated time of 2-3 business days after leaving our warehouse.

Do you ship outside of the US?

Pro Logo Shop currently only ships to the US and Canada but we’re working hard to make a worldwide delivery possible. At this time, Canadian customers are charged duties and taxes for orders shipping into Canada. The customers are responsible for these charges directly. There is a longer delivery window for non-US countries since the order still has to go through customs which can take up to 10 days.  

Additionally, orders going to Alaska or Hawaii will take an estimated 3 weeks from the initial ship date to get to you.

How quickly are the products decorated and shipped out?

All orders are processed as soon as they are placed.

Express Production orders will be shipped out of our warehouse within 5 business days of purchase vs. 10 business days for standard orders. Items eligible for Express Production be noted on the storefront as well as via the filters for the store. Please note that the order will only be eligible for Express Production if ALL items in the cart are available for Express Production.

We can ship earlier if your order contains ONLY items that qualify for Express Production. If an order contains both regular items and Express Production items, the entire order must be handled as a regular order. We cannot split shipments.

Our industry leading turnaround time from order placement to order shipping is 10-15 business days as not all items are available right in our warehouse.

Will I be notified that my order has shipped?

Yes! Once your order is picked up by FedEx at our warehouse, FedEx will send you a shipment tracking update email with the estimated delivery date and tracking number.

If you believe your order should have shipped but you did not receive the email, please contact a member of Customer Experience who will provide you with the tracking information.

How can I track the status of my order?

To track your order please visit the link here and input your order number and email address used at the time of purchase for an update.

Can I cancel my order?

Cancellation of decorated items are allowed up until the order reaches the production floor. There will be a 25% restocking fee for all order cancellations. Once an order has reached production, cancellations are not allowed as the product has already been decorated.

Can I change my order?

To determine if your order is eligible for an adjustment please contact a member of Customer Experience immediately with your order number ready.

What is the refund and return policy? 

All items are made to order. For that reason items that have been decorated with a logo, name or number are not eligible for a return or exchange unless the item is part of our Hassle-Free Guarantee program, or it is determined that your order is not 100% free from defects in materials and decoration.

Hassle-Free Guarantee:

Hassle-Free Guarantee items allow consumers to return select items for any reason for replacement of an equal or lessen value item, no questions asked.

Returns on Hassle-Free Guarantee items must be activated within 7 days of arrival at the shipping address associated with the order on record.

Maximum of 5 items per shipping address, per year.

Standard Item Returns:

Non-decorated items in new condition can be returned for an exchange or refund within 30 days of receipt.

To confirm if your order is eligible for a return or exchange, please contact our Customer Experience Team with your order number handy.

Contact Us

Can’t find the answer you are looking for in the FAQ’s? Don’t worry, feel free to reach out to our team with a question using the contact methods below.

Give us a call
1-888-885-6253
10:00-4:00 PM EST
Monday – Friday
SEND US AN EMAIL
support@squadlocker.com